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The Joy of Conflict Resolution: Transforming Victims, Villains and Heroes in the Workplace and at Home


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#572289 in eBooks 2004-09-01 2004-09-01File Name: B005V5TDNO17 of 17 people found the following review helpful. A place to startBy Stephen RubackEntertaining read with some useful information and a simple model for change and resolution in some, mostly benign, environments. The basic positions described offer a functional insight for simplification of how to rethink our roles with others. While useful, the concept is oversimplified when individual intent is added as another variable. In a world of sunshine and roses where everyone operates from a basis onull (2004-05-26)The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangThe rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the ldquo;drama trianglerdquo; of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skill...

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