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Service Management: Operations, Strategy, Information Technology


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#336244 in eBooks 2013-01-18 2013-01-18File Name: B00DC85YYE0 of 0 people found the following review helpful. Kindle App proved a label is misleadingBy KatieEven though this is a Kindle app approved product you cannot use it on a laptop or desktop even with the Kindle app ( for example I have windows 10 ). Only compatible on a phone or tablet version of the Kindle app.1 of 2 people found the following review helpful. Five StarsBy YFBetter than specs!!2 of 4 people found the following review helpful. Five StarsBy Anthony MunsonAwesome textbook, very inThe eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capac...

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