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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service


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#329865 in eBooks 2003-01-28 2003-01-28File Name: B0014TU49I1 of 1 people found the following review helpful. John Dijulius Has Transformed Our BusinessBy J StelzerWant to turn your business into something truly world class? Read and employ the power of Secret Service. This book, in tandem with Dijulius' second titled "What's the Secret", have become a service excellence blueprint for our business. Of course, there are lots of other great books on the subject. But since we have decided to spend less time reading and pontificating and more time DOING, we'"DiJulius has written a very practical, informational book for those who want to make customers their highest priority." -- Mercury News, San Jose, CA April 2003"It's a must-read if you're serious about providing unforgettable customer service that will blow away your competition." -- CHEFFrom theldquo;Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.rdquo;mdash; from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show BusinessHow many successful businesses provide t...

You easily download any file type for your gadget.Secret Service: Hidden Systems That Deliver Unforgettable Customer Service   |  . I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.

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