[PDF.23lt] Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Business Books)

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Business Books)

[PDF.dz55] Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (Business Books)

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#826490 in eBooks 2011-05-20 2011-05-20File Name: B004XBPI4K0 of 0 people found the following review helpful. UCLA HEALTHCARE = "Best in the West" and "One patient at a Time"By Michael P. RichardsI am very proud to have been interviewed for this book and appear on page 237 as a UCLA Healthcare Patient Liaison in Emergency Medicine and as a retired Administrative Specialist, UCLA Radiological Sciences, Santa Monica-UCLA. Dr. Feinberg has created a motto of "one patient at a time" to rebuild the UCLA culture of patient care and the CICARE philosophy whichAbout the AuthorJoseph A. Michelli, Ph.D., is the bestselling author of The Starbucks Experience and The New Gold Standard. He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBCrsquo;s On the Money.THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! ldquo;Like any business, a hospital must be true to its core values in order to succeed. lsquo;Trickle-down valuesrsquo; start at the top with the best leadership, so that all the stakeholders understand and carry out the institutionrsquo;s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.rdquo; mdash;Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistac...

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