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One Minute Service: Keys to Providing Great Service Like Disney World


[PDF.ma13] One Minute Service: Keys to Providing Great Service Like Disney World

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#414766 in eBooks 2009-09-01 2009-09-01File Name: B004MPRVLU0 of 0 people found the following review helpful. Excellent material for customer service training!By Nadene F.Although the book seems short (and it is definitely a quick read), the material is absolutely wonderful for anyone that deals with the public! I use the entire book (delivered to staff in a 3 hour training session) for all our new employees. It has become a standard part of our staff training for the past 2 years, and I am very pleased with the results! Way to deliver!0 of 0 people founAbout the AuthorPresident of the Enspiron Company, Bruce began his career with Disneyland's "Kids of the Kingdom" eventually being promoted to overseeing Showmanship Service for Epcot and the Magic Kingdom. His passion is to challenge, stretch and motivate employees and leaders to excellence in suchAll successful organizations revolve around the care and feeding of customers.First impressions are critical; little things make a big difference; attitude and likeability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately applicable ideas for providing great customer service with nearly all of them achievable in just a few seconds, this is what One Minut...

You easily download any file type for your device.One Minute Service: Keys to Providing Great Service Like Disney World   |  . Which are the reasons I like to read books. Great story by a great author.

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