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LEAN SERVICE: A Practical Guide for SME Owner / Managers


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#653547 in eBooks 2015-06-01 2015-06-01File Name: B00YEZSQK8Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as lsquo;valuersquo;, not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants.To understand how Lean concepts can be applied to a service business, ...

You easily download any file type for your device.LEAN SERVICE: A Practical Guide for SME Owner / Managers   |  . I really enjoyed this book and have already told so many people about it!

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