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If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practi


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#152771 in eBooks 2011-11-08 2011-11-08File Name: B005PSJ2J245 of 46 people found the following review helpful. The Invisibility of the ObviousBy Robert MorrisOne of the exercises I conduct for consulting clients is quite simple but extraordinarily valuable. Here's how it works. I ask to meet with 5-10 key executives, with or without the CEO included. Each of those present, in rotation around the table, says to each of the others (one at a time): "Here is what you and your people could do to make my life much easier." The exercise continues until each exWhile companies search the world over to benchmark best practices, vast treasure troves of knowledge and know-how remain hidden right under their noses: in the minds of their own employees, in the often unique structure of their operations, and in the written history of their organizations. Now, acclaimed productivity and quality experts Carla O'Dell and Jack Grayson explain for the first time how applying the ideas of Knowledge Management can help employers identify their own internal best prac...

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