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#1964572 in eBooks 2014-12-17 2014-12-17File Name: B00S9OM89A0 of 0 people found the following review helpful. Highly recommended!By E. HensBoth very detailed and broad approach to the subject. Not limited to the more traditional infrastructure based look at high availability, but also focusing on software, processes and what the author calls 'liveware' (the human factor in impacting high availability), all together meaning the end user perspective: the IT service as experienced by the user.The numerous references throughout the book to other resources, aAbout the AuthorDr. Terry Critchley is a retired IT consultant living near Manchester in the United Kingdom. He studied physics at the Manchester University (using some of Rutherford's original equipment!), gained an Honours degree in physics, and 5 years later with a PhD in nuclear physics. He thenThis book starts with the basic premise that a service is comprised of the 3Psmdash;products, processes, and people. Moreover, these entities and their sub-entities interlink to support the services that end users require to run and support a business. This widens the scope of any availability design far beyond hardware and software. It also increases the potential for service failure for reasons beyond just hardware and software; the concept of logical outages.High Availability IT Services deta...
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