[PDF.85ug] Great Customer Service on the Telephone (Worksmart Series)

Great Customer Service on the Telephone (Worksmart Series)

[PDF.tn16] Great Customer Service on the Telephone (Worksmart Series)

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#1236132 in eBooks 1992-11-26 1992-10-31File Name: B002AMVDTI0 of 0 people found the following review helpful. It's like having someone tell you how to bake a cake ...By PikuNothing new under the sky....same old text...dos and don't but no real examples that you can use.It's like having someone tell you how to bake a cake without the recipe...make sure the oven is hot...use a deep dish....bla...bla..bla..2 of 2 people found the following review helpful. Two StarsBy Jacquelinenot what I expected unhappy with book and condition.0 of 0 people found the folloFrom Library JournalUseful is the word for both these books: they are easy to read, filled with sound advice, and immediately applicable. There is nothing in either of them that could possibly do harm. Anderson, a business writer, presents a book that should be required reading for anyone who answerFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful mess...

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