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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst


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#145154 in eBooks 2002-03-20 2002-03-20File Name: B006403O944 of 4 people found the following review helpful. Must ReadBy JROne of the best books out there for giving guidance dealing with difficult people. The book is concisely written with a summary at the end of each chapter so you can quickly remember what you read for dealing with each type of difficult personality. There is a lot of bonus material such as chapters dealing with basic communication skills, guidance to phone conversations, guidance to emails correspondence, and guidance for changing yFrom the Back CoverHow to Bring Out the Best in People at Their Worst!...Now Totally Revised for a New Generation of Bothersome Behaviors Since this best-selling book first appeared, the world has changed dramatically. Technology has spawned a whole new breed of annoyances. From cell-phone chattersThe international bestseller--shy;shy;more than 500,000 copies sold! With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even w...

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