#202672 in eBooks 2012-01-24 2012-01-24File Name: B0070YNPWE16 of 16 people found the following review helpful. Useful and interesting overview of management toolsBy John GibbsSurveys show that the most frequently used management tools - benchmarking, strategic planning, mission statements, customer relationship management, outsourcing, and the balanced scorecard - all have dismal satisfaction ratings, according to Jeremy Hope and Steve Player in this book.Most management tools are either badly chosen or poorly implemented, according to the authors. TheTherersquo;s a bewildering array of management tools out there. And they all promise to help you excel at the toughest parts of your job: defining your organizationrsquo;s strategic direction, managing customers and costs, and boosting workforce performance.But just 30 percent of these tools deliver as intended. Why? As Jeremy Hope and Steve Player reveal in Beyond Performance Management, while many tools are sound in theory, theyrsquo;re misused by most organizations. For example, executives bu...
You can specify the type of files you want, for your device.Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance | . I really enjoyed this book and have already told so many people about it!
